This Nextiva pricing guide illuminates the platform and its capabilities. We’ll provide unbiased information on Nextiva costs and the various subscription tiers. By way of comparison, we’ll then suggest three alternative customer experience solutions to position Nextiva among its competitors. We have no vested interests at Vertice — we simply want to reduce SaaS spend and optimize procurement operations across the board. 

What Nextiva can do for you

Nextiva is a customer experience management (CXM) platform that helps businesses collate and review customer data through VoIP systems, contact center solutions, and other communication channels.

With customers today interacting with companies through various means — over the phone, online, via email, social media and more — CXM solutions enable brands to garner a more holistic view of the customer journey. Without monitoring these different touchpoints effectively, companies miss out on valuable data insights and fail to anticipate customer behavior. 

Nextiva approaches CXM by unifying three separate product suites: Customer Conversations, Customer Experience, and Brand Management. 

Customer Conversations

The Customer Conversations Suite allows businesses to organize the communications of customers, vendors, and teams. 

Customers expect to have multiple communication channels available to them at any one time. They also expect comms from these channels to be organized into one flowing conversation. Nextiva’s Customer Conversations products achieves this by eliminating siloed communication channels.  

Features such as contact management, team messaging and file sharing also give employees tools to work better with customers. Customers and teams can then communicate in one place, so everyone’s on the same page. 

Organizing comms channels like this enables detailed analytics of how your entire business communicates not just with customers, but with each other too. The platform reveals your highest-performing workers, the channels buyers use the most, and the most effective ways to resolve customer issues. 

Customer Experience

Customers adopt new technologies faster than companies can adapt to them. The Nextiva platform manages interactions across every channel to create unified customer experiences, capitalizing on real-time insights driving customer outcomes.

When the overall customer experience is improved, customer satisfaction increases, ultimately leading to more conversions, more sales, and reduced customer churn. 

Brand Management

With over 70% of consumers using review sites and social media to gauge product quality before making a purchase, the information they find there needs to be positive. 

Nextiva’s Brand Management Suite personalizes omnichannel interactions, stimulating greater brand loyalty among customers. By engaging with customers in real time and capturing conversations about your business, you can significantly improve brand reputations.

Enhancing online reputations allow companies to acquire more customers, maintain those customers for longer, and enlist their help as brand ambassadors.

Nextiva pricing structures and tiers

Nextiva pricing is transparent and split by each of its three products, which in turn have three subscription packages available. The sections below detail the price points and features of each. 

Nextiva pricing — Customer Conversations

The Customer Conversations suite is described as being for all teams.

Essential: $18.95 per user per month (pppm)

The Customer Conversations Essential plan includes 1,500 toll-free minutes, 24/7 live support, unlimited HD voice and video calls, remote device management, mobile and desktop apps, multiple phone numbers under one account, and Microsoft and Google app integrations. 

Professional: $22.95pppm

The Professional plan includes everything in the Essential package plus multi-site management, CRM integrations, AI-powered voicemail transcripts, voicemail notifications, and up to 40 participants in video meetings. Toll-free minutes are expanded to 3,000. 

Enterprise: $32.95pppm

The Enterprise tier offers premium integrations, unlimited audio and video recording, unlimited video meeting participants, and single sign-on functions. Toll-free minutes are expanded to 12,500.

Nextiva pricing — Customer Experiences

Customer Experiences products are described as being for sales, service, and support teams.

Essential: $99pppm

The Essential Customer Experiences plan is a one-channel contact center optimized for your business. Features include one channel for voice or digital, blended inbound and outbound calling, list and campaign management, process automation and more. 

Professional: $119pppm

Described as an intelligent contact center with omnichannel and advanced AI, the Professional plan offers disaster recovery, secure payment assistance, single-screen recording, and advanced bots. 

Premium: $139pppm

For a comprehensive omnichannel contact center and workforce management solution, Premium subscribers can access workforce scheduling, quality monitoring and surveys, performance management and advanced analytics. 

Nextiva pricing — Brand Management

The Brand Management suite is described as being for marketing teams. 

Standard: $149pppm

The Standard Brand Management plan includes an all-in-one inbox, private and bulk messaging, review management, performance dashboards, post and channel analytics and scheduling and publishing capabilities. 

Growth: $299pppm

For brands ready to accelerate their online presence, the Growth plan includes suggested and automated responses, competitor analytics on three channels, historical data access for up to six months, advanced team management, client management, custom access and permissions, and custom workflows and routing. 

Enterprise: custom pricing

For a comprehensive suite with custom integrations, the Enterprise tier offers SLA management, queue management, AI routing, additional management reporting, and access to a complete service helpdesk. Enterprise pricing is unavailable online.

Nextiva offers a seven-day free trial of its services. There’s also a 30-day money back guarantee if you’re unhappy with the platform. 

Additional Nextiva costs to consider

All Nextiva plans are priced per user per month, with any additional seat incurring an extra charge at the same rate. Nextiva also highlights three popular add-ons across all of its product suites, although the additional costs of these aren’t published. 

Intelligent virtual agent

This add-on allows Nextiva customers to deliver answers to common questions and resolve customer issues quickly. 

CRM integrations

Pre-built integrations with leading CRM solutions such as Hubspot, Salesforce, Oracle, Microsoft, and Zendesk. 

Performance dashboards

Real-time dashboards and wallboards that provide holistic reporting from all your systems. 

Other vendors offering CXM solutions

Vertice aims to reduce SaaS spend by up to 30%, regardless of the solutions your business needs, which is why we don’t promote one provider over another. Take a look at the three alternative platforms below to offer a comparison against Nextiva. 

Nextiva pricing vs RingCentral

RingCentral’s flagship RingEX product unifies chat, voice and video conferencing channels onto one platform. Other products include RingSense, which offers AI-powered transcription and summarisation capabilities, and RingCX, a contact center-as-a-service (CCaaS) solution. 

RingCentral pricing is broken down by its products, as follows:

• RingEX Core: $20pppm
• RingEX Pro: $25pppm
• RingEX Ultra: $35pppm
• RingCX: $65pppm

RingCentral offers a 30-day free trial.

Nextiva pricing vs 8x8

8x8 rolls CCaaS and unified communications-as-a-service (UCaaS) solutions into one platform, which includes six key products: Business Phone, Contact Center, Video Conferencing, 8x8 Engage, Team Chat and APIs. 

8x8 pricing is unavailable online but comes in the following five subscriptions:

• X2: all-in-one voice, video and chat service.
• X4: comprehensive UCaaS solutions. 
• X6: Advanced UCaaS and CCaaS solutions. 
• X7: UCaaS and CCaaS solutions with platform integrations.
• X8: High-spec experienced communications-as-a-service (XCaaS). 

8x8 offers new customers a 30-day free trial of some platform features. 

Nextiva pricing vs Vonage 

Focusing primarily on VoIP services, Vonage offers unified communications platforms that integrate services such as video conferencing, voicemail transcription and desktop sharing.

There are four subscription tiers:

• Express: $12.56pppm
• Core: $22.60pppm
• Pro: $25.12
• Max: $31.40

Vonage offers a free trial with $10 in credits. 

Nextiva pricing — the Vertice verdict

Nextiva’s segregation of its Customer Conversations, Customer Experience and Brand Management products gives prospective customers full control over the features of their subscription. For those wanting full-scale capabilities across the board, the Nextiva platform improves the customer experience while bringing cross-team workflows closer together. 

RingCentral and 8x8 offer similar solutions, rivalling Nextiva’s expertise in CCaaS and UCaaS. Both providers are significantly cheaper than Nextiva, but the vendor’s Brand Management capabilities offer additional functions. 

Vonage should be considered by those looking for high-quality VoIP and contact center solutions only.

Regardless of the solution you need, our customer purchasing teams will help you secure the right price during SaaS contract negotiations. Then, once your solution is live, Vertice’s SaaS Purchasing platform will help enhance software license management and 360º SaaS operations.

For more information, click here to start saving.