Kustomer

Customer Success

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Kustomer

at a reduced cost by negotiating pricing on your behalf, using our intel on how much companies like yours are paying.

Kustomer

Company Profile

Company Info

Kustomer makes personalized, efficient and effortless customer service a reality. Kustomer is a modern customer service tool that is built around your business and customers. Kustomer unifies all customer history, data, conversations, and business transactions, giving companies a full view of every customer's lifetime. Request a dem... Kustomer makes personalized, efficient and effortless customer service a reality. Kustomer is a modern customer service tool that is built around your business and customers. Kustomer unifies all customer history, data, conversations, and business transactions, giving companies a full view of every customer's lifetime. Request a dem...

Headquarters

New York City

,

New York

year Founded

2015

Employees

337

Category

#

Customer Success

Kustomer

Pricing Insights

Pricing Clarity

The Vertice Pricing Clarity Score provides you with insight into how a vendor compares with peers.

40

Pricing Clarity Score

41

Low Simplicity

Medium Simplicity

High Simplicity

Simplicity is rated on how easy and intuitive pricing is to understand.

40

Low Transparency

Medium Transparency

High Transparency

Transparency is rated on the availability of published pricing structures.

40

Low Parity

Medium Parity

High Parity

Parity is rated on how consistent pricing is across similar customer profiles.

Average Discount

This is calculated by the aggregate price discount that customers pay when compared with list pricing.

Low Discount Possibility

Medium Discount Possibility

High Discount Possibility

Based on Vertice data

Further Content

The future of procurement

The future of procurement

A conversation with Aïssatou Sylla, Procurement Lead at Qonto

October 8, 2024

Why experience in SaaS negotiations is vital

Why experience in SaaS negotiations is vital

Getting the best SaaS procurement negotiators to go into bat for you pays dividends

September 27, 2024

Introducing Intelligent Workflows

Introducing Intelligent Workflows

It’s time to level up your procurement.

September 5, 2024

6 ways to combat rising SaaS and cloud spend

6 ways to combat rising SaaS and cloud spend

Our latest SaaS and cloud report reveals that software spend is surging. Here’s how you can take action.

August 13, 2024

Controlling SaaS spend in Ecommerce, without limiting growth

Controlling SaaS spend in Ecommerce, without limiting growth

How to balance cost-optimization with the need for modern tech, the main causes of tech overspend in ecommerce businesses, and how to right-size a contract with seasonal growth shifts in mind.

Suddenly lost faith in your SaaS provider? Here’s what you can do.

Suddenly lost faith in your SaaS provider? Here’s what you can do.

When your vendor fails to deliver, you need to be protected.

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