F

What are pricing benchmarks?

‍
In SaaS, price benchmarking often refers to the process of comparing the cost of software to that of an alternative provider. Using this insight, buyers may be able to leverage a more favorable counteroffer from their vendor of choice. The most effective approach to benchmarking prices and securing the best possible deal on any subscription, however, is to find out what other similar companies are actually paying for the software.

What is a service level agreement in SaaS?

‍
A Service Level Agreement (SLA) is a subset of a Master Service Agreement (MSA) and contains specific details about the level of service that will be provided by the SaaS vendor. This agreement will specifically define the performance metrics, responsibilities, and expectations of both parties.

‍
An SLA is likely to include uptime guarantees, the level of support that will be provided to the customer, response times for any support requests, information on how these requests will be managed and escalated, information on how the vendor will protect the customer’s data and ensure the security of its systems and networks, as well as details on how it will compensate the customer if it fails to meet the agreed-upon service levels.

What is an instance in the context of cloud computing?

‍
In cloud computing, an instance refers to a virtual server provided by a third-party cloud service, for example AWS, Azure or Google Cloud. These instances ultimately enable companies to deploy and run their applications or services in the cloud, in a scalable and flexible manner. This is because instances are on-demand and can be adjusted based on your workload requirements.

What is SaaS sprawl?

‍
SaaS sprawl, also known as software sprawl, occurs when an organization’s SaaS stack consists of a large — and often unmanageable — number of applications.

‍
Ultimately, as business needs grow, the number of digital tools required increases, which leads to new applications being subscribed to, be this through a centralized process or at the will of individual employees.

What is meant by data storage?

‍
In the context of cloud computing, data storage refers to the process of storing and managing digital information in either a remote server or a data center provided by a cloud service provider such as Amazon Web Services (AWS) or Microsoft Azure.

‍
The cloud ultimately provides a versatile platform for storing various types of data, whether that be documents, media files, application data, machine learning data or structured data.

What is Cloud Cost Optimization?

‍
Cloud cost optimization refers to the process of reducing and optimizing cloud spending, while ensuring optimal resource utilization and maintaining desired performance levels. It ultimately involves managing cloud costs without compromising business objectives or user experience.