What is centralized procurement in SaaS?
Centralized SaaS procurement is a model in which all software purchasing decisions are made or approved by a single department, often either IT, procurement or finance. By having a streamlined process for purchasing and renewing software solutions, organizations can ensure they have total visibility of their SaaS apps, prevent wasted spend and maximize purchasing power.
Related Definitions
Cloud Unit Economics
What is cloud unit economics?
By definition, cloud unit economics refers to the financial analysis and evaluation of both the costs and revenue associated with operating a cloud-based business.
In other words, it’s a way of looking at how much it costs to run your business on the cloud, as well as how much it brings in.
SaaS Agreement
What is a SaaS agreement?
A SaaS agreement, or contract, details the terms of your purchase from a SaaS vendor.
Service Level Agreement (SLA)
What is a service level agreement in SaaS?
A Service Level Agreement (SLA) is a subset of a Master Service Agreement (MSA) and contains specific details about the level of service that will be provided by the SaaS vendor. This agreement will specifically define the performance metrics, responsibilities, and expectations of both parties.
An SLA is likely to include uptime guarantees, the level of support that will be provided to the customer, response times for any support requests, information on how these requests will be managed and escalated, information on how the vendor will protect the customer’s data and ensure the security of its systems and networks, as well as details on how it will compensate the customer if it fails to meet the agreed-upon service levels.
SaaS Sprawl
What is SaaS sprawl?
SaaS sprawl, also known as software sprawl, occurs when an organization’s SaaS stack consists of a large — and often unmanageable — number of applications.
Ultimately, as business needs grow, the number of digital tools required increases, which leads to new applications being subscribed to, be this through a centralized process or at the will of individual employees.
Cloud Instances
What is an instance in the context of cloud computing?
In cloud computing, an instance refers to a virtual server provided by a third-party cloud service, for example AWS, Azure or Google Cloud. These instances ultimately enable companies to deploy and run their applications or services in the cloud, in a scalable and flexible manner. This is because instances are on-demand and can be adjusted based on your workload requirements.
Auto-Renewal
What is an auto-renewal clause?
Auto-renewal is a term often used in SaaS agreements referring to the automatic renewal of a user’s subscription plan at the end of their contract term. These auto-renewal clauses will automatically extend the user’s subscription for another period, typically the same duration as the initial term, unless the customer explicitly cancels or modifies their subscription by a specified date. This is often referred to as a termination window and is typically either 30, 60 or 90 days prior to the renewal date.